USB and Wi-Fi cameras will not work via image files, and vice-versa: File Mode can't be used on cameras that require a direct USB or Wi-Fi connection. If your camera is listed under File Mode, then you must use a picture taken with the camera to retrieve the shutter counter. If it is listed under Wi-Fi / Ethernet, then it can be connected via Wi-Fi (or Ethernet). If your camera is listed under the USB section, then it can be connected via USB. To identify which connection type your camera supports please consult the Tech Specs page. ShutterCount supports three different methods to retrieve the shutter counter: direct USB and Wi-Fi / Ethernet connection (required for most Canon EOS cameras), as well as File Mode to support Nikon and Pentax cameras (and a few older Canon EOS-1 series models). If you are running an earlier version, it is recommended to download the latest one from the App Store, as some things work differently. This guide covers version 5 and later of the app. So reading the camera's manual is something we always recommend. Knowing how to operate your camera is invaluable information to start with. In either case please tell us in the report which camera model you are trying to use the app with, your exact hardware environment (such as cables, adapters, routers) as well as the steps you already tried. On an iPhone, iPad or iPod touch tap the menu icon on the toolbar (three horizontal stripes) and tap Report a Problem.On a Mac click Report a Problem in the Help menu.The best method to contact us is to use the built-in problem reporting facility of the app, which will give us lots of information to handle your case effectively: If you don't understand something in this guide, or if you have trouble establishing the connection, ask us. At which point everything will look swift and simple! Thus we highly recommend to carefully study this short guide and the linked materials, and follow the outlined procedures by the word until you gain working knowledge with the app. Several aspects of connecting a camera (such as Canon's Wi-Fi pairing procedure or Apple's privacy permissions) are not under our control and are unfortunately far from intuitive. ShutterCount is a specialized tool that, although as easy to use as possible, requires some knowledge on your part to function properly.
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